{"id":1506,"date":"2021-12-24T14:33:05","date_gmt":"2021-12-24T13:33:05","guid":{"rendered":"https:\/\/www.devatec.com\/index.php\/faa\/"},"modified":"2023-02-28T14:41:06","modified_gmt":"2023-02-28T13:41:06","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/www.devatec.com\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row][vc_column][tm_heading style=”modern” custom_google_font=”” align=”center” text_color=”custom” custom_text_color=”#ababab”]Any question ?[\/tm_heading][tm_spacer size=”lg:25″][tm_heading custom_google_font=”” align=”center” font_size=”sm:28;md:34;lg:40″ line_height=”1.4″]Frequently asked[\/tm_heading][tm_spacer size=”lg:70″][vc_row_inner][vc_column_inner width=”1\/2″][tm_accordion multi_open=”1″ items=”%5B%7B%22title%22%3A%22How%20do%20I%20get%20a%20quote%3F%22%2C%22content%22%3A%22You%20can%20fill%20out%20the%20quote%20form%20with%20the%20information%20needed%20to%20study%20your%20project%20%3Cmark%3E(Support%20%3E%20Quote)%3C%2Fmark%3E%2C%20or%20send%20an%20email%20with%20a%20description%20of%20your%20needs%2C%20your%20project%20and%20your%20contact%20information.%5CnResponse%20times%3A%20%3Cmark%3E48-72%20business%20hours%3C%2Fmark%3E.%20%5CnGo%20to%20%3Cmark%3E%3Ca%20style%3D%5C%22color%3A%20var(–primary)%3B%20cursor%3A%20pointer%5C%22%20href%3D%5C%22https%3A%2F%2Fwww.devatec.com%2Findex.php%2Fdevis%2F%3Flang%3Den%5C%22%3Ethis%20page%3C%2Fa%3E%3C%2Fmark%3E%5Cn%22%7D%2C%7B%22title%22%3A%22How%20do%20I%20get%20a%20quote%20for%20spare%20parts%3F%20%22%2C%22content%22%3A%22By%20using%20our%20contact%20form%20or%20by%20email.%20%22%7D%2C%7B%22title%22%3A%22Who%20is%20my%20sales%20contact%3F%22%2C%22content%22%3A%22You%20will%20find%20your%20business%20contacts%20using%20the%20interactive%20map%20in%20the%20%3Cmark%3E%5C%22Contacts%5C%22%3C%2Fmark%3E%20page.%20%22%7D%2C%7B%22title%22%3A%22How%20long%20does%20it%20take%20to%20ship%20the%20products%3F%22%2C%22content%22%3A%22The%20deadlines%20vary%20according%20to%20the%20type%20of%20product%20ordered%2C%20the%20constraints%20related%20to%20transport%20and%20manufacturing.%5CnGlobally%2C%20we%20respect%20a%20deadline%20of%20%3A%5Cn2%20weeks%20for%20spare%20parts%2C%20%5Cn4%20weeks%20for%20appliances%2C%5Cn6%20weeks%20for%20special%20products.%20%5Cn%22%7D%2C%7B%22title%22%3A%22Where%20can%20I%20find%20the%20commercial%20documentation%20(brochures%2C%20leaflets%20etc.)%3F%20%22%2C%22content%22%3A%22To%20do%20this%20you%20just%20need%20to%20access%20the%20menu%20%3Cmark%3E%5C%22Products%5C%22%3C%2Fmark%3E%2C%20choose%20the%20product%20you%20are%20interested%20in%20and%20you%20will%20find%20below%20the%20description%20the%20documents%20to%20download.%20%5CnYou%20can%20find%20a%20product%20and%20therefore%20its%20documentation%2C%20using%20the%20search%20bar%20of%20the%20site%20(top%20right)%2C%20just%20write%20the%20name%20of%20the%20product%20concerned.%20%5Cn%22%7D%5D”][\/vc_column_inner][vc_column_inner 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items=”%5B%7B%22title%22%3A%22How%20to%20contact%20the%20after-sales%20service%3F%22%2C%22content%22%3A%22To%20do%20this%2C%20simply%20fill%20out%20the%20form%20on%20the%20%3Cmark%3ESupport%20%3E%20Service%3C%2Fmark%3E%20page.%20%20%5CnRemember%20to%20fill%20in%20all%20the%20boxes%3A%20the%20more%20information%20you%20give%20the%20technician%2C%20the%20better%20he%20will%20be%20able%20to%20support%20you.%20%5Cn%22%7D%2C%7B%22title%22%3A%22My%20machine%20does%20not%20produce%20steam.%20What%20can%20I%20do%3F%20%22%2C%22content%22%3A%22In%20the%20event%20that%20your%20unit%20does%20not%20produce%20steam%2C%20please%20check%20the%20following%20before%20contacting%20us%3A%20%5Cnservo%2C%20%5Cnregul%2C%20%5Cnwater%2C%20%5Cnelectrical%20supply%2C%20%5Cnglued%20contactor.%20%5CnOnce%20the%20points%20have%20been%20checked%2C%20if%20the%20problem%20persists%2C%20please%20contact%20the%20After%20Sales%20Service.%20%5Cn%22%7D%2C%7B%22title%22%3A%22What%20do%20the%20different%20messages%20M1%2C%20M2%20etc.%20mean%3F%20%22%2C%22content%22%3A%22This%20information%20can%20be%20found%20in%20the%20technical%20documentation%20for%20the%20device%20in%20the%20%5C%22Maintenance%20Messages%5C%22%20chapter.%20%22%7D%2C%7B%22title%22%3A%22What%20do%20the%20different%20alarms%20A1%2C%20A2%20etc.%20mean%3F%20%22%2C%22content%22%3A%22This%20information%20can%20be%20found%20in%20the%20technical%20documentation%20for%20the%20device%20in%20the%20%5C%22Error%20messages%5C%22%20chapter.%20%22%7D%2C%7B%22title%22%3A%22Where%20can%20I%20find%20the%20technical%20manual%20of%20the%20device%3F%20%22%2C%22content%22%3A%22To%20do%20this%20you%20just%20need%20to%20access%20the%20menu%20%3Cmark%3E%5C%22Products%5C%22%3C%2Fmark%3E%2C%20choose%20the%20product%20you%20are%20interested%20in%20and%20you%20will%20find%20below%20the%20description%20the%20documents%20to%20download.%20%5CnYou%20can%20find%20a%20product%20and%20therefore%20its%20documentation%2C%20using%20the%20search%20bar%20of%20the%20site%20(top%20right)%2C%20just%20write%20the%20name%20of%20the%20product%20concerned.%20%22%7D%5D”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][tm_spacer size=”lg:25″][tm_spacer size=”lg:25″][tm_spacer size=”lg:25″][tm_heading style=”modern” custom_google_font=”” align=”center” text_color=”custom” custom_text_color=”#ababab”]Video[\/tm_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][tm_spacer size=”lg:25″][tm_spacer size=”lg:25″][tm_heading custom_google_font=”” font_size=”sm:28;md:34;lg:40″ line_height=”1.4″]ELMC Commissioning – Devatec[\/tm_heading][tm_spacer size=”lg:25″][vc_video link=”https:\/\/youtu.be\/ET4rOU3ap5E”][\/vc_column_inner][vc_column_inner width=”1\/2″][tm_spacer size=”lg:25″][tm_spacer size=”lg:25″][tm_heading custom_google_font=”” font_size=”sm:28;md:34;lg:40″ line_height=”1.4″]RTH Commissioning – Devatec[\/tm_heading][tm_spacer size=”lg:25″][vc_video link=”https:\/\/youtu.be\/g1M1VZm-Ri8″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row lg_spacing=”padding_top:90;padding_bottom:120″][vc_column][tm_heading style=”modern” custom_google_font=”” align=”center” text_color=”custom” custom_text_color=”#ababab”]Recommendations[\/tm_heading][tm_spacer size=”lg:25″][tm_heading custom_google_font=”” align=”center” font_size=”sm:28;md:34;lg:40″ line_height=”1.4″]Before contacting us<\/mark> for technical assistance, we highly recommend[\/tm_heading][tm_spacer size=”lg:70″][tm_heading tag=”div” custom_google_font=”” align=”center” font_size=”lg:18″ line_height=”1.67″]Read the humidifier’s user manual carefully. It contains detailed information on the installation of the humidifier, its operation, possible default alarms and maintenance. [\/tm_heading][tm_spacer size=”lg:14″][tm_heading tag=”div” custom_google_font=”” align=”center” font_size=”lg:18″ line_height=”1.67″]Download and read our troubleshooting guide which can help you identify and solve a more complex and less obvious problem. [\/tm_heading][tm_spacer size=”lg:70″][tm_heading style=”link-style-02″ tag=”div” custom_google_font=”” align=”center”]Consult the after-sales service.<\/a>[\/tm_heading][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][tm_heading style=”modern” custom_google_font=”” align=”center” text_color=”custom” custom_text_color=”#ababab”]Any question ?[\/tm_heading][tm_spacer size=”lg:25″][tm_heading custom_google_font=”” align=”center” font_size=”sm:28;md:34;lg:40″ line_height=”1.4″]Frequently asked[\/tm_heading][tm_spacer size=”lg:70″][vc_row_inner][vc_column_inner width=”1\/2″][tm_accordion multi_open=”1″ items=”%5B%7B%22title%22%3A%22How%20do%20I%20get%20a%20quote%3F%22%2C%22content%22%3A%22You%20can%20fill%20out%20the%20quote%20form%20with%20the%20information%20needed%20to%20study%20your%20project%20%3Cmark%3E(Support%20%3E%20Quote)%3C%2Fmark%3E%2C%20or%20send%20an%20email%20with%20a%20description%20of%20your%20needs%2C%20your%20project%20and%20your%20contact%20information.%5CnResponse%20times%3A%20%3Cmark%3E48-72%20business%20hours%3C%2Fmark%3E.%20%5CnGo%20to%20%3Cmark%3E%3Ca%20style%3D%5C%22color%3A%20var(–primary)%3B%20cursor%3A%20pointer%5C%22%20href%3D%5C%22https%3A%2F%2Fwww.devatec.com%2Findex.php%2Fdevis%2F%3Flang%3Den%5C%22%3Ethis%20page%3C%2Fa%3E%3C%2Fmark%3E%5Cn%22%7D%2C%7B%22title%22%3A%22How%20do%20I%20get%20a%20quote%20for%20spare%20parts%3F%20%22%2C%22content%22%3A%22By%20using%20our%20contact%20form%20or%20by%20email.%20%22%7D%2C%7B%22title%22%3A%22Who%20is%20my%20sales%20contact%3F%22%2C%22content%22%3A%22You%20will%20find%20your%20business%20contacts%20using%20the%20interactive%20map%20in%20the%20%3Cmark%3E%5C%22Contacts%5C%22%3C%2Fmark%3E%20page.%20%22%7D%2C%7B%22title%22%3A%22How%20long%20does%20it%20take%20to%20ship%20the%20products%3F%22%2C%22content%22%3A%22The%20deadlines%20vary%20according%20to%20the%20type%20of%20product%20ordered%2C%20the%20constraints%20related%20to%20transport%20and%20manufacturing.%5CnGlobally%2C%20we%20respect%20a%20deadline%20of%20%3A%5Cn2%20weeks%20for%20spare%20parts%2C%20%5Cn4%20weeks%20for%20appliances%2C%5Cn6%20weeks%20for%20special%20products.%20%5Cn%22%7D%2C%7B%22title%22%3A%22Where%20can%20I%20find%20the%20commercial%20documentation%20(brochures%2C%20leaflets%20etc.)%3F%20%22%2C%22content%22%3A%22To%20do%20this%20you%20just%20need%20to%20access%20the%20menu%20%3Cmark%3E%5C%22Products%5C%22%3C%2Fmark%3E%2C%20choose%20the%20product%20you%20are%20interested%20in%20and%20you%20will%20find%20below%20the%20description%20the%20documents%20to%20download.%20%5CnYou%20can%20find%20a%20product%20and%20therefore%20its%20documentation%2C%20using%20the%20search%20bar%20of%20the%20site%20(top%20right)%2C%20just%20write%20the%20name%20of%20the%20product%20concerned.%20%5Cn%22%7D%5D”][\/vc_column_inner][vc_column_inner 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items=”%5B%7B%22title%22%3A%22How%20to%20contact%20the%20after-sales%20service%3F%22%2C%22content%22%3A%22To%20do%20this%2C%20simply%20fill%20out%20the%20form%20on%20the%20%3Cmark%3ESupport%20%3E%20Service%3C%2Fmark%3E%20page.%20%20%5CnRemember%20to%20fill%20in%20all%20the%20boxes%3A%20the%20more%20information%20you%20give%20the%20technician%2C%20the%20better%20he%20will%20be%20able%20to%20support%20you.%20%5Cn%22%7D%2C%7B%22title%22%3A%22My%20machine%20does%20not%20produce%20steam.%20What%20can%20I%20do%3F%20%22%2C%22content%22%3A%22In%20the%20event%20that%20your%20unit%20does%20not%20produce%20steam%2C%20please%20check%20the%20following%20before%20contacting%20us%3A%20%5Cnservo%2C%20%5Cnregul%2C%20%5Cnwater%2C%20%5Cnelectrical%20supply%2C%20%5Cnglued%20contactor.%20%5CnOnce%20the%20points%20have%20been%20checked%2C%20if%20the%20problem%20persists%2C%20please%20contact%20the%20After%20Sales%20Service.%20%5Cn%22%7D%2C%7B%22title%22%3A%22What%20do%20the%20different%20messages%20M1%2C%20M2%20etc.%20mean%3F%20%22%2C%22content%22%3A%22This%20information%20can%20be%20found%20in%20the%20technical%20documentation%20for%20the%20device%20in%20the%20%5C%22Maintenance%20Messages%5C%22%20chapter.%20%22%7D%2C%7B%22title%22%3A%22What%20do%20the%20different%20alarms%20A1%2C%20A2%20etc.%20mean%3F%20%22%2C%22content%22%3A%22This%20information%20can%20be%20found%20in%20the%20technical%20documentation%20for%20the%20device%20in%20the%20%5C%22Error%20messages%5C%22%20chapter.%20%22%7D%2C%7B%22title%22%3A%22Where%20can%20I%20find%20the%20technical%20manual%20of%20the%20device%3F%20%22%2C%22content%22%3A%22To%20do%20this%20you%20just%20need%20to%20access%20the%20menu%20%3Cmark%3E%5C%22Products%5C%22%3C%2Fmark%3E%2C%20choose%20the%20product%20you%20are%20interested%20in%20and%20you%20will%20find%20below%20the%20description%20the%20documents%20to%20download.%20%5CnYou%20can%20find%20a%20product%20and%20therefore%20its%20documentation%2C%20using%20the%20search%20bar%20of%20the%20site%20(top%20right)%2C%20just%20write%20the%20name%20of%20the%20product%20concerned.%20%22%7D%5D”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][tm_spacer size=”lg:25″][tm_spacer size=”lg:25″][tm_spacer size=”lg:25″][tm_heading style=”modern” custom_google_font=”” align=”center” text_color=”custom” custom_text_color=”#ababab”]Video[\/tm_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][tm_spacer size=”lg:25″][tm_spacer size=”lg:25″][tm_heading custom_google_font=”” font_size=”sm:28;md:34;lg:40″ line_height=”1.4″]ELMC Commissioning – Devatec[\/tm_heading][tm_spacer size=”lg:25″][vc_video link=”https:\/\/youtu.be\/ET4rOU3ap5E”][\/vc_column_inner][vc_column_inner width=”1\/2″][tm_spacer size=”lg:25″][tm_spacer size=”lg:25″][tm_heading custom_google_font=”” font_size=”sm:28;md:34;lg:40″ line_height=”1.4″]RTH Commissioning – Devatec[\/tm_heading][tm_spacer size=”lg:25″][vc_video link=”https:\/\/youtu.be\/g1M1VZm-Ri8″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row lg_spacing=”padding_top:90;padding_bottom:120″][vc_column][tm_heading style=”modern” custom_google_font=”” align=”center” text_color=”custom” custom_text_color=”#ababab”]Recommendations[\/tm_heading][tm_spacer size=”lg:25″][tm_heading custom_google_font=”” align=”center” font_size=”sm:28;md:34;lg:40″ line_height=”1.4″]Before contacting us for technical assistance, we highly recommend[\/tm_heading][tm_spacer size=”lg:70″][tm_heading tag=”div” custom_google_font=”” align=”center” font_size=”lg:18″ line_height=”1.67″]Read the humidifier’s user manual carefully. It contains detailed information on the installation of the humidifier, its operation, possible default alarms and maintenance. [\/tm_heading][tm_spacer size=”lg:14″][tm_heading tag=”div” custom_google_font=”” align=”center” font_size=”lg:18″ line_height=”1.67″]Download and read our troubleshooting guide which can help you identify and solve a more complex and less obvious problem. [\/tm_heading][tm_spacer size=”lg:70″][tm_heading style=”link-style-02″ tag=”div” custom_google_font=”” align=”center”]Consult the after-sales service.[\/tm_heading][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"FAQ - Humidification by Devatec","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-1506","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/www.devatec.com\/en\/wp-json\/wp\/v2\/pages\/1506","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.devatec.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.devatec.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.devatec.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devatec.com\/en\/wp-json\/wp\/v2\/comments?post=1506"}],"version-history":[{"count":0,"href":"https:\/\/www.devatec.com\/en\/wp-json\/wp\/v2\/pages\/1506\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.devatec.com\/en\/wp-json\/wp\/v2\/media?parent=1506"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}