FAQ

FAQ

Any questions ?

Frequently asked questions

How do I get a quote?
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What information is important for a quote ?
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Who is my sales contact ?
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How long does it take for the products to be shipped ?
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Where can I find technical documentation ?
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How do I place an order with DEVATEC ?
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How can I contact the French after-sales service ?
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My device does not produce steam. What can I do ?
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What do the different messages M1, M2, etc. mean ?
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What do the different A1, A2, etc. alarms mean ?
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Recommandations

Before contacting us for technical assistance, we strongly recommend that you

Read the humidifier user manual carefully. It contains detailed information on the installation of the humidifier, its operation, possible default alarms and maintenance.
Download and read our troubleshooting guide which can help you identify and solve a more complex and less obvious problem.